Terms and Conditions


Delivery Costs 

It is very important that you provide the correct delivery details
Additional costs will apply if a delivery is returned by our courier due to incorrect delivery details. 

If this situation does occur a second delivery charge would be applied.

Delivery Times

Valentines Day - if you request a specific time in your order message, example 10 am, we will do our very very best to deliver at this time but please understand due to heavy demand on this special day we can not guarantee it will be delivered at that specific time. We appreciate your understanding.

If requested Same Day Delivery is possible if the order is received by 2pm local time.

All orders placed after 12pm on Saturdays and at any time on Sundays will be processed on Monday morning.

Substitution Policy

Our aim is to always provide 100% customer satisfaction. 

On-occasions a substitution could be necessary to produce your order. 

This is only ever due to unavailability of flowers (some are seasonal) or vases being out of stock. 

Please note - Product photographs are very close representation but should only be used as a guide. 

To maintain the appearance and style of the arrangement or gift basket, we follow these substitution guidelines: 

Care is taken to maintain the style and colour scheme of the arrangement. Colours and products will be matched as close as possible to the image, using flowers and products of equal value.